Jurassic Toys are operating as normal and dispatching orders within 1 working day (Mon - Fri).
Orders to Europe are suspended until further notice
Delivery Area & Dispatch
We currently deliver to the UK Mainland and selected European countries (Belgium,France, Germany, Italy, Netherlands, Portugal & Spain).
We aim to dispatch all orders within 1 working day (Mon - Fri). If any unforeseen delays occur, you will be contacted. Delivery timescales apply from the day your order is dispatched and not the day of the order.
Free Local & UK Delivery
We offer free local delivery on all orders within 5 miles of our Retford base, use code "RETFORD"at checkout, and select Retford delivery once you have entered your postcode (minimum spend £9.99)
Free UK delivery on all orders over £49.00. Excludes heavy bulky items and deliveries outside the UK. You will be made aware if your product(s) does not qualify for free delivery, in which case standard delivery charges apply.
- Standard tracked (3-4 working days*) costs just £3.99.
- Express tracked (1-2 working days*) costs just £5.99 - or £3.99 for orders over £49.
Delivery lead times are from when your order is dispatched and not when your order is placed. We aim to dispatch all orders placed before 12:00PM (guaranteed for express) the same day, and at the latest within 1 working day. Our working days are Monday - Friday. This means an order placed after 12pm on a Friday may not be dispatched until Monday.
Delivery costs to Europe vary but start from £7.99 Rep of Ireland, Belgium,France, Germany, Italy, Netherlands, Portugal, Spain. Tracked and express options are available and vary per country and per order size and weight.
Full details will be available upon checkout.
*Scottish Highlands, Islands, Isle of Man and other remote locations: deliveries times and charges may vary.
If after you receive your item you decide you no longer want it simply return it within 14 days to us at the address below. The item most be unopened and in its original condition. Items that have been opened or have been damaged in your possession will not receive a full refund.Jurassic Toys - Returns 71 Oakdale Retford DN22 7GX
Faulty or Damaged Items
If the item you have received is faulty or damaged (please see below for definitions of damaged) then please contact us immediately and we will arrange return labels for you to use at your nearest parcel drop off point.
Damaged goods. All items are sold as new and unopened unless stated. An Item is only classed as damaged if the product inside is damaged and not the packaging itself. Whilst all items are picked and packed straight from the manufacturers cartons, minor damage (scuffs, bending or minor scratches) may occur to the products outer packaging. Products with major visible damage (tears, holes) will be sold as having damaged packaging.
Packaging & The Environment
All toys with the exception of plush & Jurassic World Snap Squads are delivered in boxes with extra protection added where need. If you are a "mint in box" collector please chose one of the available options at checkout so we can ensure you get the product and packaging you are after (additional charges apply).All cardboard boxes are made from responsible sources and are FSC approved (please visit www.fsc.org for more information). Whenever possible, we strive to re-use boxes that we receive our products in and use them to package up your orders, which helps us to reduce our wastage and protect our planets natural resources. All boxes and filler packaging is recyclable..