Coronavirus (Covid-19)

Jurassic Toys are operating as normal and dispatching orders within 1 working day (Mon - Fri). Our deliveries are running as advertised but localised delays may occur due to network demands.

Delivery Area & Dispatch

We currently deliver to the UK Mainland and selected European countries (Belgium,France, Germany, Italy, Netherlands, Portugal & Spain). We will happily provide a quote to other European countries based on the order size.

We aim to dispatch all orders within 1 working day (Mon - Fri). If any unforeseen delays occur, you will be contacted. Delivery timescales apply from the day your order is dispatched and not the day of the order.

Free Local & UK Delivery

We offer free local delivery on all orders within 5 miles of our Retford base (use code "RETFORD"at checkout), and free UK delivery on all orders over £49.00. Excludes heavy bulky items and deliveries outside the UK. You will be made aware if your product(s) does not qualify for free delivery, in which case standard delivery charges apply.

Delivery Costs

Free Local Retford Delivery - Delivered within 1 working day (Mon - Sat) 

UPS Next Working Day is also available from £6.95 

Delivery costs to Europe vary but start from £7.99 Rep of Ireland, Belgium,France, Germany, Italy, Netherlands, Portugal, Spain. Tracked and express options are available and vary per country and per order size and weight. 

Full details will be available upon checkout.

*Scottish Highlands, Islands, Isle of Man and other remote locations will be dispatched Royal Mail - charges will vary.

Returns

If after you receive your item you decide you no longer want it simply return it within 14 days to us at the address below. The item most be unopened and in its original condition. Items that have been opened or have been damaged in your possession will not receive a full refund.  

Jurassic Toys - Returns
71 Oakdale
Retford
DN22 7GX
We recommend using the tracked Collect+ returns service here or any tracked delivery service, the item remains your responsibility until it arrives back to us. Please check the size and weight of your items before sending.

Faulty or Damaged Items

If the item you have received is faulty or damaged (please see below for definitions of damaged) then please contact us immediately and we will arrange return labels for you to use at your nearest parcel drop off point.

Damaged goods. All items are sold as new and unopened unless stated. An Item is only classed as damaged if the product inside is damaged and not the packaging itself. Whilst all items are picked and packed straight from the manufacturers cartons, minor damage (scuffs, bending or minor scratches) may occur to the products outer packaging. Products with major visible damage (tears, holes) will be sold as having damaged packaging.

Packaging & The Environment

All toys with the exception of plush & Jurassic World Snap Squads are delivered in boxes with extra protection added where need. If you are a "mint in box" collector please chose one of the available options at checkout so we can ensure you get the product and packaging you are after (additional charges apply).

All cardboard boxes are made from responsible sources and are FSC approved (please visit www.fsc.org for more information). Whenever possible, we strive to re-use boxes that we receive our products in and use them to package up your orders, which helps us to reduce our wastage and protect our planets natural resources. All boxes and filler packaging is recyclable..